Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.
It also specifies the companies we work with that may use your data in the course of operations at KO Maintenance Ltd.
Our aims
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfilment of those purposes, or as required by law.
- We will collect personal information by lawful and fair means with the knowledge and consent of the individual(s) concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
- We will make readily available to user’s information about our policies and practices relating to the management of personal information.
Your acceptance of this privacy policy
This policy is effective from 25th May 2018. Your continued interaction with KO Maintenance Ltd and its products and services means that you are happy for us to use your personal information as described in this policy.
What data is covered under this policy
This policy covers information about or linked to a natural person (personal information). It includes data we obtain from you, like your name, email address, phone number, IP address, or mobile device’s operating system type, and may include some financial and/or faith information.
When do we collect your personal information?
We may collect your information during your interactions with KO Maintenance Ltd services. It may be collected via online forms or through hard copy. It may also be collected through our social media channels and other online portals.
Why do we collect your data?
We aim to provide quality and meaningful communications to you that support your business or personal aims. We may use the information provided to better understand how our services and products are used. We use your data for financial management.
Do we share your information?
We will not sell or lease your personal information. We won’t distribute to 3rd parties unless we have your permission, are legally permitted, or required by law to do so.
What are your rights?
Access
You have the right to request us to provide you details of the personal information we hold about you. We will take no longer than 30 days to complete the request and we are obliged to fulfil this request for free, however, KO Maintenance Ltd reserve the right to charge a “reasonable fee” for requests are unfounded or excessive, particularly if it is repetitive.
We may also charge a “reasonable” fee to comply with requests for further copies of the same information. This does not mean that we will charge for all subsequent access requests.
Our fee will be based on the administrative cost of providing this information.
Correction
You have the right to ask us to correct our records if you believe they contain incorrect or incomplete information about you.
Erasure
You have the right to erasure (deletion), without undue delay, of your personal information for which you later withdraw your consent to the processing, or when it is no longer needed for the purpose it was originally collected. Data records required by law will be kept in some circumstances.
Processing Restrictions
You have the right to temporarily restrict our processing of your personal information if you contest the accuracy of your personal information; you prefer we restrict its use rather than erase it; you need it to be preserved to establish, exercise, or defend a legal claim; whilst you are verifying whether we have overriding legitimate grounds to use it. You have the right to be informed before we lift the processing restriction.
Data Portability
You have the right to ask us to provide you (in a structured, commonly used, and machine-readable format without hindrance) personal information about you that we have which you had provided to us. You may ask us to transmit it directly to another controller if it is technically feasible.
Automated Individual Decision-making
KO Maintenance Ltd does not currently employ automated processing/ profiling that produce legal effects on individuals. You have the right to object to direct marketing profiling. Should you wish to not receive any marketing information from us, please contact info@ko-maintenanceltd.co.uk.
Contact KO Maintenance Ltd
If you have any questions or concerns about this policy or wish to exercise your rights, please contact us by email at info@ko-maintenanceltd.co.uk or post PO Box 64911, London, E4 0BL or by calling 020 8926 8011.
Complaints
We endeavour to respond to you within 30 days from receipt of your correspondence related to privacy matters. However, you have the right to lodge a complaint with the Information Commissioner’s Office online at https://ico.org.uk/concerns/handling/
How to stop email marketing
Simply click on the unsubscribe link within an email. Requests are usually processed immediately but please allow ten (10) business days for the removal request to be processed. Even after you unsubscribe from promotional email messages, you may still receive transactional (non-marketing) messages from us.
Data Retention; Storage & International Data Transfers
We will keep personal information only for as long as we need it to maintain our relationship with you or to provide the information you requested, to comply with the law, and to ensure we do not communicate with individuals that asked us not to. When we no longer need the information, we will dispose of it securely or delete accordingly.
Personal information is stored by us on computers located in the UK. We may also store information in paper files. We may transfer personal information to reputable third-party organisations situated inside or outside the European Economic Area. These organisations are required to safeguard personal information pursuant to their contractual obligations or participation in international data transfer mechanisms including the US-EU Privacy Shield framework.]
Visitors to our website
Our website is used to promote KO Maintenance Ltd and its activities and it’s offered services. We do not provide any guarantee or warranty as to the availability and functionality of this site or related services and will not be liable for any loss arising from the unavailability of this site or related services.
Tracking and data collection
We use a Google Analytics to collect anonymous information about users’ activity on the site, for example, the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.
If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Should you wish to opt out of this feature, some of the services on our website will not be available to you.
Users of our website are encouraged to report any issues via the contact form or by emailing info@ko-maintenanceltd.co.uk.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. We do not provide any guarantee or warranty for “linked” sites, and will not be liable for any loss arising from their use.
Changes to our Privacy Policy
By continuing to use the website or by submitting your information, you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy, we will post the changes to this document and may place notices elsewhere within the website for a reasonable period of time, so that you may be aware of the changes.
In the event of any changes, we will also update the “Last Reviewed” date in the footer of this Privacy Policy. You should check our Privacy Policy occasionally to ensure that you are happy with any changes we make. Your continued use of the website following any changes to this Privacy Policy will mean you accept those changes.
How to Contact Us
As the Data Controller, KO Maintenance Ltd can help you, If you want to request information about our privacy policy and any other policy that you believe may affect you, email us, contact us via our web form or write to:
PO Box 64911,
London,
E4 0BL
We are committed to conducting our charity in accordance with the principles set out above to ensure that the confidentiality of personal information is protected and maintained.
